CANCELLATION & REFUND
We want every order decision to be clear. This policy explains when an order can be cancelled, when a refund is available and what information we need to resolve an issue.
LAST UPDATED / 2 SEPTEMBER 2026
ORDER CANCELLATION
Request cancellation as soon as possible by email with your order number. We can cancel an order only before it has been packed or handed to the courier. Once dispatched, it must follow the exchange or issue-resolution process below. Made-to-order products cannot be cancelled after production begins.
DEFECTIVE, INCORRECT OR MISDESCRIBED GOODS
If an article arrives damaged, defective, incorrect or materially different from its description, contact us within 48 hours of delivery. Include the order number, a description, clear photographs of the article, packaging and shipping label, and an unedited opening video where reasonably available. We will not reject a valid statutory claim solely because an opening video is unavailable.
REFUND ELIGIBILITY
An approved refund may be offered for a successfully cancelled prepaid order, an article that cannot be replaced after verification, a confirmed lost shipment, or another remedy required by applicable law. Change-of-mind and fit requests are handled as exchanges where eligible and are not automatically refundable.
NON-ELIGIBLE ITEMS
Unless defective or incorrect, we cannot accept articles that are worn, washed, altered, stained, damaged after delivery, missing original tags or returned outside the stated window. Made-to-order, customised and final-sale articles are not returnable or exchangeable except for a verified manufacturing defect or failure to match the confirmed specification.
REFUND METHOD AND TIMING
Approved refunds are initiated to the original payment method through Razorpay. We aim to initiate them within 5–7 business days after cancellation approval or returned-item inspection. Your bank or payment provider may take additional time to credit the amount. Shipping charges are refundable where the entire order is cancelled before dispatch or where required for a verified defective or incorrect order.
FAILED OR DUPLICATE PAYMENTS
If money appears debited but the order is not shown as paid, do not immediately pay again. Check the order tracker and contact us with the payment reference. Failed transactions are normally reversed by the bank or payment provider; duplicate captured payments will be investigated and the duplicate amount refunded where confirmed.
HOW TO REQUEST
Email lableclothing.store@gmail.com with the subject “Cancellation” or “Refund”, your LABL order number, registered email, reason and supporting material. We aim to acknowledge requests within two business days and will provide a complaint reference in our reply.